Acknowledgement and Acceptance of Terms of Use
Use of this website is subject to the terms of this User Agreement and any other rules or policies that may be published on this website. Please read this User Agreement carefully before using this website. By using this website, you agree to be bound by all of the terms and conditions of the User Agreement. SicSock.com reserves the right to modify the terms of this Agreement from time to time, and without notice to you.
Copyright - Restrictions on Use
The materials and content displayed on this website, including but not limited to text, software, graphics, video, music, sound, names, logos, trademarks and service marks are the property of SicSock.com, its affiliates or licensors and are protected by copyright, trademark and other intellectual property laws. By using this site, you acknowledge that the site contains proprietary and confidential information of SicSock.com, its affiliates or licensors. Any such materials or content may be displayed solely for your own personal, non-commercial use. You agree not to modify, reproduce, transmit, distribute, discriminate, sell, publish or broadcast any such material or content without the written authorisation of SicSock.com or the appropriate affiliate or licensor.
Permitted Use
Any copying, distribution or republication of any content is expressly prohibited without the prior written authorisation of SicSock.com.
Disclaimer of Warranties
Your use of this web site is at your own risk. SicSock.com makes no representations or warranties of any kind, express or implied, as to the operation of this site, its contents, any information made available on this site, or any Speeches or other materials and services offered on this site. SicSock.com disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose or occasion and non-infringement with respect to all of the foregoing. SicSock.com does not warrant that use of this site will be uninterrupted, secure or error-free, that messages or requests will be delivered, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. By using this site, you agree that any material and/or data downloaded or otherwise obtained from this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
Limitation of Liability
In no event will SicSock.com, its affiliates, licensors or other third parties mentioned on this site be liable for any damages whatsoever including but not limited to direct, indirect, incidental, punitive or consequential damages (including those resulting from lost profits, lost data or business interruption) arising out of the use of this site, or any web sites linked to this site or other materials or services offered on this site.
Other Sites
This site contains links to other sites. SicSock.com and its affiliates do not review or monitor these other sites and are not responsible for the content of such sites. Your access to such sites via the links contained on this site is solely at your own risk.
Indemnification
By using this site, you agree to indemnify, defend and hold harmless SicSock.com and its affiliates, agents and licensors from any claim or demand made by any third party due to or arising out of anything you submit, post, transmit, upload or publish on this site.
Privacy policy
For full transparency on how and why we use your data, please see our privacy policy.
Termination
SicSock.com reserves the right to restrict or deny access to this site to any user, including those users that have previously had access. Furthermore, SicSock.com may terminate the services provided by this site with or without cause at any time and effective immediately.
Governing Law
This User Agreement and any disputes arising out of or relating to this User Agreement or the services provided by this site shall be governed by and construed in accordance with the laws of Ireland.
Returns
You are entitled to return any items purchased from SicSock.com within 30 days of receiving them.
Items must be unused with labels and packaging intact. To make a return, simply fill out the return form (so we know it’s from you) included with your order and pop it into the original packaging along with the unwanted item.
Can’t find your return form? Not to worry, you can print a new one here.
Once repackaged securely, send to the below address. Please note that you must cover the shipping costs.
Returns Department
SicSock
Unit 1 Groody Business Centre
Castletroy
Limerick V94 V2N3
You will be notified via email once we process your return. Refunds can take up to x working days to reach your account, and will be issued to your original payment method.
Exchanges
Unfortunately, we do not offer exchanges currently. We advise that you return the incorrect item as above and place a new order for the correct item separately.
Faulty items
If it’s our bad, we’re really sorry. For faulty, damaged or incorrect items, please follow the returns process above, making sure to select the applicable ‘reason for return’ option on the return form. We are happy to cover the shipping costs in these circumstances. Please hold onto your postal receipt and get in touch via phone or contact form so we can refund the cost to you.
SicSock reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
Cancellation
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you have the right to cancel your order for any item purchased on SicSock.com for a full refund within xx days. To cancel under this act, please fill out our model cancellation form here and follow its instructions.
This is subject to the following exceptions:
• Goods that have been worn, used or damaged after receipt.
• Goods that were received outside the xx day period.
Payment and VAT
Payment for products and delivery services can be made in EUR or the local currency that is offered to the country to which your order is being delivered. All prices shown on the website for both products and delivery services are inclusive of any applicable Irish VAT. The total price you pay for products and/or delivery, is always the same, regardless of whether or not Irish VAT is chargeable on the sale.
Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include VAT at the appropriate rate for the country of delivery.
Promotional/Discount Codes
Promotional and discount codes may be offered from time to time to account holders. These codes may only be used on purchases made through the account which the code was offered. Additional conditions may apply to promotional and discount codes.
Delivery and Shipping Charges
We are working hard to make sure you get your order as quickly as possible, but we’re experiencing some postal delays due to COVID-19 so please bear with us.
Orders within the Republic of Ireland are shipped via express tracked delivery at a rate of €3.95.
For estimated international shipping rates, check out the table below. All prices are inclusive of VAT. Please note that final rates are calculated based on weight.
Zone Delivery Cost
United Kingdom and NI Standard international €4.50*
Europe Standard international €4.50*
Rest of World Standard international Calculated at checkout
*subject to change based on weight
If you are shipping to an address outside of the EU, please note that you are responsible for any import duties and clearance fees (if applicable) in your country. We recommend that you ask local authorities about these duties and clearance fees in advance.
Acceptance of Your Order
Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we dispatch the goods to you.
At any time before the Goods are dispatched, we may decline to supply the Goods to you without giving any reason. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may accept the alternatives we offer or cancel all or part of your order.
Complaints
If you are unhappy with your experience with SicSock.com for whatever reason, we would love to hear from you. Please use our contact form to let us know where we’ve gone wrong, providing as much detail as you can. A member in team will get back to you within x hours/business days.
Disputes
At SicSock, we strive to resolve any issues directly with our customers in a prompt manner. If you are dissatisfied with our product or service offering, please do not hesitate to get in touch with us. As per European Legislation, if you feel as though a resolution cannot be reached this way, you may raise a complaint via the 'European Online Dispute Resolution Platform' using the following link: https://ec.europa.eu/consumers/odr/.